Telstra Health announces new partners as part of its modernisation journey towards connecting care in fast moving healthcare market
Telstra Health, Australia’s largest digital health technology company, has announced the expansion of its digital health ecosystem with two new partners – Salesforce and Snowflake – joining existing partner Smile Digital Health.
Telstra Health’s clinical and digital health expertise will be strengthened by its expanded technology partnerships, all supporting the delivery of its modernisation programme to connect care with a trusted, unified platform. Through this transformation, Telstra Health will support clinicians, consumers, and carers by enhancing their care journey, creating a more connected and seamless experience that fosters improved outcomes and drives greater benefits to healthcare systems.
A critical aspect of connecting care lies in adopting industry standards to ensure a high-performing, interoperable and efficient healthcare system. Telstra Health’s unified platform will be built on foundations of clinical excellence, scalability, security and interoperability. Each of the three partners has been carefully selected by Telstra Health based on their unique scalable technologies and industry expertise.
Telstra Health Managing Director, Elizabeth Koff AM (pictured) said that by expanding its technology partnerships, Telstra Health will deliver greater customer value by accelerating the digital health innovation that’s urgently needed to fix the current fragmented system and connect care.
Ms Koff commented, “Healthcare delivery must traverse multiple care settings. Ensuring providers and recipients of care can access comprehensive and accurate records of care is a top priority. Recognising that no digital health company can address all of healthcare’s challenges, we’ve invested in new partnerships that will strengthen our digital health ecosystem and accelerate our modernisation journey. Health systems must recognise that care knows no boundaries and I believe that building solutions based on open standards and unified platforms like the one being developed by Telstra Health are the future.”
The new partnership with Salesforce combines Telstra Health’s deep clinical expertise and proven digital health capabilities with Salesforce’s global reach and digital health platform. Salesforce Health Cloud and MuleSoft is a proven and trusted enterprise grade solution that helps organisations harmonise patient and provider data, streamline operations and improve care services. Its functionality will enable Telstra Health’s delivery of connected, intelligent and sustainable solutions at a global scale, while enhancing customer and consumer experiences.
Telstra Health Chief Technology Officer, Farhoud Salimi said that Telstra Health and Salesforce’s shared vision, experience in highly regulated industries and their patient centric approach were critical factors in the decision-making process.
Salimi said, “Salesforce is a valued partner, and several factors including the company’s commitment to data integrity and strong emphasis on upholding customer trust, particularly in handling data, stood out. This alignment in values and vision was a pivotal factor in establishing our partnership. When you transition from one care setting to another using our products on our new platform, it will be seamless. Both from a user experience perspective and a data perspective.”
“We’re proud that Salesforce’s deeply unified and trusted platform is at the heart of Telstra Health’s digital transformation,” said Frank Fillmann, EVP & General Manager, Salesforce Australia and New Zealand. “With Salesforce, Telstra Health will be able to drive improved outcomes for patients while providing benefits across the health ecosystem in Australia based on trusted data, and a more integrated view of patient needs.”
Snowflake will provide a common data and analytics layer, unifying disparate datasets from Telstra Health’s products and services into a single, cohesive environment.
Salimi explains, “This data consolidation delivered by Snowflake will enable us to provide actionable insights and advanced analytics for our customers, creating a unified foundation for informed healthcare decision-making and future innovation, including artificial intelligence use cases.”
Telstra Health’s existing partnership with Smile Digital Health exemplifies its commitment to accelerating interoperability and ensuring secure information exchange across care teams. Smile’s Health Data Platform enables seamless data integration, harmonisation, and real-time sharing using Fast Healthcare Interoperability Resources (FHIR®) standards and CQL technology for advanced analytics and care gap analysis.
Telstra Health supports the entire care continuum and has a unique opportunity to transform how healthcare professionals collaborate, share information and make time-sensitive decisions that can result in better health outcomes. It aims to become a global digital health leader by 2030, leveraging partnerships to scale, build consistency and deliver a trusted unified platform that drives data-powered, high-quality care.
