Celonis named a leader by Forrester in Process Intelligence Software
Celonis has been named as a Leader in Process Intelligence by Forrester, receiving the highest scores possible across 18 criteria, including analytics and digital twins.
The Forrester Wave: Process Intelligence Software, Q3 2025 report evaluated 15 vendors across 25 criteria, grouped by current offering, strategy, and customer feedback.
The report said: “Celonis is best suited to clients looking for a sophisticated platform that supports enterprise-wide process intelligence and control to transform operations.”
Forrester also cited Celonis’ trailblazing role in the category, noting its early adoption of graph databases, an additional object-centric view of process performance, and an extended marketplace of partner-built solutions.
“We are honoured to be named a Leader by Forrester. This recognition is only possible because of the dedication and commitment of our customers, partners and Celonauts,” said Carsten Thoma, President and Board Director, Celonis.
“Enterprise AI is set to reinvent operations. To deliver on its full potential, AI needs to understand how each business runs and how to make it run better. Our Process Intelligence platform uniquely empowers customers to drive continuous operational improvement, implement effective AI solutions, and deliver measurable business outcomes,” Thoma said.
Celonis highlights from the Forrester evaluation were:
- Highest scores possible in innovation, vision, and roadmap criteria: Forrester praised Celonis for maintaining a “trailblazing role” in the market, with clear investments in AI and automation.
- AI embedded across the platform: Generative AI capabilities are integrated throughout, from a data annotation builder to a Process Copilot.
- High customer feedback: Customers cited the platform’s sophistication and flexibility, while also praising features that orchestrate processes and use AI.
The report said that Process intelligence software is undergoing a significant change around its target audience and the business value it provides. “Previously, vendor messaging focused largely on the value of gaining visibility into processes in order to achieve operational and transformational improvements. Today, vendors mostly position process intelligence’s value in terms of supporting concrete use cases, such as containing the cost of AI agents, cutting the cost of supply chain operations, or increasing customer satisfaction ratings.
“In line with this, vendors have added use-case-specific features and value packs and are positioning process intelligence software as a way to keep AI agents grounded, thanks to the curated process data it delivers.”
Specifically in relation to Celonis the report said the company “has excellent scores across nearly the whole board but is in the vanguard for innovation”.
“It was the first to pivot to graph databases to provide contextualised views of the potential for process improvement. It introduced an additional object-centric view of process performance, which is now paying off as a basis for AI agents and sustainable process improvement.
“Users can expect more AI-driven recommendations, faster data acquisition, and an extended marketplace for partner-built solutions on top of the Celonis platform,” the report said.
It added: “The product features prebuilt scenarios that allow novices to dive into analytics quickly without process management or data science mastery. In general, its features are state of the art, while improvement detection is sophisticated. Celonis has made environmental sustainability a core value, and its product enables users to measure and improve sustainability metrics.”
