JRNI intelligent customer engagement platform now available on Temenos Exchange

JRNI intelligent customer engagement platform now available on Temenos Exchange

JRNI, the enterprise-grade customer engagement platform with solutions for Event Management, Appointment Scheduling, and Queuing/Lobby Management, today announced availability on the Temenos Exchange, the open marketplace for fintech solutions.

The Intelligent Customer Engagement Platform enables financial institutions to drive more engagements, less waiting, and faster revenue. AI-Powered Automation proactively identifies and communicates with customers while automating event management and appointment booking workflows, while Natural Language Processing (NLP) automates coordination and communication around customer scheduling requests. Integrating with Temenos provides financial institutions an enterprise-grade option to enhance the customer journey to drive improved business outcomes.

Temenos Exchange brings open innovation to market faster, and at scale. The marketplace offers pre-integrated and approved fintech solutions that can be easily deployed on top of Temenos open platform, enabling banks to accelerate the creation of new financial services, while reducing the costs of development.

Martin Bailey, Director of Innovation and Ecosystems, Temenos, said, “Temenos Exchange acts as an accelerator for fintechs and software developers, helping them develop, validate and monetize new banking solutions. Joining Temenos Exchange means JRNI can write once and sell its solution across a vast banking audience of more than 3,000 clients in 150 countries. Collectively, this community serves the banking needs of 1.2 billion people worldwide.”

“In the current high-interest rate environment, it is critical that financial institutions create outstanding customer experiences that drive deposits, lending transactions, and advisory/wealth services,” said Phil Meer, CEO of JRNI. “JRNI’s participation in Temenos Exchange further extends our commitment to the banking community and enables Temenos customers to easily drive engagement volume and improve transaction velocity through the Intelligent Customer Engagement Platform. AI-Powered Automation is particularly effective in reducing the administrative time spent scheduling and booking interactions, freeing staff for more productive activities. We look forward to leveraging the power of the Temenos platform to help us achieve our business goals.”

The JRNI Intelligent Engagement Platform allows global financial institutions to command and control options to maintain necessary oversight and regulatory compliance, while at the same time gives frontline staff such as wealth managers, mortgage officers, and branch managers the freedom to facilitate appointments and events efficiently and effectively.