Lenders mortgage insurer Helia chooses Informatica’s AI-powered Intelligent Data Management Cloud platform
Informatica, a leader in enterprise Artificial Intelligence (AI)-powered cloud data management, have announced that it has been selected by Australian lenders mortgage insurer Helia, to help the company accelerate claims processing with more robust data governance and streamlined data management.
Lenders mortgage insurers such as Helia are in demand to help home buyers overcome the 20% deposit challenge, which has become even harder to achieve with the rising cost-of-living making it harder to save or meet mortgage repayments. As Australia’s first lenders mortgage insurance provider, Helia reduces financial risk for its lender customers helping home buyers achieve their home ownership dreams sooner.
Helia manages large amounts of customer data. Given an ever-evolving mortgage lending industry landscape and rapidly growing data volumes and increased complexity, Helia has upgraded its systems and processes to enhance the customer experience while mitigating compliance risks. This also enhances data security given increased cyber risks.
Helia sought a flexible and scalable data governance framework that could connect multiple data sources and cloud systems across the organisation and provide comprehensive data visibility and oversight.
Informatica’s Intelligent Data Management Cloud (IDMC) has been chosen as the AI-powered platform to support the needs, with the adoption of Informatica’s Cloud Data Governance and Catalog (CDGC) to help provide AI-ready data, while improving data trust, data literacy and data privacy across Helia organisation.
Through this data transformation, Helia can supercharge its digital strength exploring new ways to engage with customers – from intelligent chatbots that can deliver accurate results to automated decision-making for claims that help improve customer experience.
“By taking control of our data and implementing AI-powered data governance, we’re building a foundation to surpass our customers’ expectations and maximise value from AI,” said Michelle Soakell-Ho, data governance leader at Helia.
“It was time for Helia to rethink our approach to exceed customers’ needs. Customers and home buyers trust us to be the custodians of their information, and we needed an integrated platform that would allow us to take charge of our data and deliver on its true value,” Soakell-Ho added.
“IDMC enables Helia to build a centralised inventory of its data, enhance its classification processes using our AI-powered platform capabilities for automating processes and enforcing policies to manage this information,” said Alex Newman, Country Manager for Informatica Australia and New Zealand. “The AI-powered IDMC platform’s cloud-agnostic connectivity allows Helia to seamlessly integrate their diverse data landscape and improve on its foundations with a more robust yet agile data solution that would supercharge their users’ ability to access trustworthy, reliable data to deliver superior customer experience.”
“This flexible cloud-based solution helps deliver a future-proof approach to data governance and allows Helia to take its data capability to the next level with a contextual 360-degree view of high-quality, consistent data and AI-powered insights,” Newman added.
